Terms of Service
When you place an order, please choose a shipping way and pay for the order including the shipping cost. We will send the items as soon as possible.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect the time you get the parcel. Please note that buyers are responsible for all additional customs fees, brokerage feeds, duties, and taxes for importation into your country. These additional fees may be collected at time of delivery.
We will not refund shipping charges for refused shipments.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
We do our best to serve our customers.
We will refund if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost on the way, the buyer should be responsible for such loss, and we will not give a full refund. The buyer should try to file a claim with the logistic company to recover the cost of loss.
The buyer will be responsible for the shipping fees to return the items.
Sizing or Fit Issues
As all of our items are hand sewn and customer tailored, the finished gown may vary by approximately +/-1 inch in the specified measurement.
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.